Terms of Service

1. Acceptance & Authority

You accept these Terms by creating an account, signing in, or using the Service. If you are accepting these Terms on behalf of a business, organization, or other legal entity (the “Customer”), you represent and warrant that (a) you are at least eighteen (18) years old, (b) you have the full legal authority to bind the Customer to these Terms, and (c) the Customer is duly organized and validly operating in the United States. “You” and “your” refer to the Customer and the individual accepting these Terms. Capitalized terms used in these Terms but not defined here (including “Caller”) have the meaning given to them in our Privacy Policy.

2. The Service

PhoneGal provides an AI-powered telephone receptionist service that answers inbound calls on the Customer’s behalf, conducts conversations using artificial-intelligence language models, captures Caller information, transmits lead and appointment summaries to the Customer, and provides related dashboard, recording, transcription, and notification features (collectively, the “Service”). The Service is provided through PhoneGal’s software together with third-party infrastructure including telephony providers and AI model providers. We may modify, suspend, add, or remove features of the Service at any time in our sole discretion.

3. Accounts & Eligibility

To use the Service, you must register an account and provide accurate, complete, and current information, including a valid email address and payment method. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@phonegal.com of any unauthorized use. Accounts may not be shared, transferred, or assigned without our prior written consent.

4. Subscriptions, Fees & Payment

The Service is offered on a recurring subscription basis. Current plans and pricing are posted on our website and may be updated from time to time. By subscribing, you authorize us (and our payment processor) to charge your designated payment method on a recurring basis for all applicable fees, including any per-minute, per-call, per-message, or overage charges associated with your plan. All fees are stated in U.S. dollars and are non-refundable except where required by law. You are responsible for any taxes (other than taxes on our net income) associated with your use of the Service. If a payment fails, we may suspend or terminate the Service after reasonable notice.

Automatic renewal. Your subscription will automatically renew at the end of each billing period (monthly or annual, as applicable) at the then-current rates, and your designated payment method will be charged for the renewal term, until you cancel. You may cancel at any time from your dashboard or by writing to support@phonegal.com; cancellation is effective at the end of the then-current billing period and you remain responsible for fees through that date. Where required by applicable law (including California Business & Professions Code § 17600 et seq.), we will send renewal and cancellation reminders consistent with that law.

Changes to fees. We may change subscription fees on at least thirty (30) days’ prior notice. If you do not agree to the new fees, you may cancel your subscription before the effective date of the change, and the change will not apply to you for the remainder of your then-current paid term; if you do not cancel, continued use after the effective date constitutes acceptance of the new fees.

5. Authorization to Act as Your AI Receptionist

You hereby authorize and appoint PhoneGal as your limited agent solely to: (a) answer inbound telephone calls directed to telephone numbers you designate; (b) identify itself to Callers as your “AI assistant,” “virtual receptionist,” or substantially similar AI-disclosure language; (c) speak using synthesized voice and conduct conversations based on the business profile, scripts, and instructions you provide; (d) collect and record Caller information; and (e) deliver summaries, notifications, and lead data by SMS, email, or other means to the contacts you designate. You represent and warrant that you have full authority to designate PhoneGal to act in this capacity, including authority over the telephone numbers you connect to the Service. This agency is coupled with PhoneGal’s interest in receiving fees for the Service and may not be revoked except by termination of these Terms in accordance with Section 13.

Notification recipients and consent. You are solely responsible for obtaining and maintaining all consents required under applicable law (including the Telephone Consumer Protection Act, 47 U.S.C. § 227, and analogous federal and state laws) from each individual you designate to receive SMS or other notifications from the Service on your behalf. You represent and warrant that each designated recipient has given prior express consent to receive such notifications, that you will promptly remove any recipient who withdraws consent, and that you will not designate any telephone number listed on the National Do-Not-Call Registry without an established business relationship sufficient under applicable law. You agree to indemnify PhoneGal under Section 16 for any claim arising from your failure to obtain or maintain such consents.

AI limitations. You acknowledge that responses generated by the Service rely on artificial intelligence and may be inaccurate, incomplete, biased, or unsuitable for any particular Caller or situation. The Service is not a substitute for licensed professional advice (legal, medical, financial, or otherwise) and must not be used to provide such advice. You assume sole responsibility for any decision or action taken in reliance on the Service’s output.

6. Call Recording, Transcription & Caller Consent

The Service records, transcribes, processes, and stores inbound calls and call metadata as part of its standard operation. You represent and warrant that you have the lawful authority to record and process inbound calls to the telephone numbers connected to the Service and to authorize PhoneGal to do so on your behalf. You are solely responsible for compliance with all federal, state, and local laws governing call recording, monitoring, transcription, wiretapping, and electronic surveillance, including the laws of any applicable “two-party” or “all-party” consent jurisdiction. At your request, and based on the location of your business or Callers, we will configure the Service to play a recording-and-AI-disclosure notice at the start of each call; however, the ultimate responsibility for legal compliance with consent requirements rests with you. You agree to defend, indemnify, and hold PhoneGal harmless from any claim arising out of an alleged failure to obtain Caller consent or to comply with applicable recording laws, as further provided in Section 16.

7. Customer Content & Business Profile

You retain ownership of the business profile, scripts, instructions, pricing, hours, frequently-asked-questions, integrations data, and other materials you submit to the Service (collectively, “Customer Content”). You grant PhoneGal a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, modify, and otherwise process Customer Content solely to provide and support the Service to you and, where permitted by applicable law, to improve the Service on a de-identified or aggregated basis. You represent and warrant that (a) Customer Content is accurate, current, and not misleading; (b) you have all rights necessary to provide Customer Content to PhoneGal; (c) Customer Content does not infringe or misappropriate the rights of any third party and does not violate any law; and (d) Customer Content does not contain protected health information (“PHI”) subject to HIPAA unless a separate Business Associate Agreement has been executed. PhoneGal is not responsible for the accuracy of Customer Content or for any outcome (including any Caller dispute, billing discrepancy, missed appointment, or lost opportunity) resulting from inaccurate, outdated, or incomplete Customer Content.

Caller-provided information collected during calls is generated for your benefit; as between you and PhoneGal, you are the controller of such information and are responsible for its lawful use after delivery to you. PhoneGal’s collection, storage, and processing of Caller information is described in our Privacy Policy.

Data Processing Addendum. Where you are subject to a privacy law that requires a written data-processing addendum or service-provider addendum, PhoneGal will negotiate in good faith to execute a data-processing addendum reflecting the parties’ respective obligations under applicable law, upon your reasonable written request to support@phonegal.com. Any such addendum, once executed by both parties, is incorporated by reference into these Terms.

8. Acceptable Use

You agree not to, and not to permit any third party to:

• use the Service for any unlawful, deceptive, harassing, threatening, defamatory, or fraudulent purpose, or in furtherance of any illegal business or transaction;
• use the Service to impersonate any person or entity other than the business you are authorized to represent;
• use the Service to send unsolicited commercial messages, robocalls, or messages that violate the Telephone Consumer Protection Act (47 U.S.C. § 227), the CAN-SPAM Act, or analogous laws;
• use the Service in connection with adult-content services, gambling, weapons, illegal drugs, payday lending, multi-level marketing, consumer-debt collection (as regulated under the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq., as distinct from a business’s collection of its own outstanding invoices from its own customers), political campaigns, or other categories we identify from time to time as prohibited;
• attempt to derive the source code, models, weights, prompts, or training data of the Service, or to reverse engineer, decompile, or disassemble any portion of the Service;
• copy, modify, distribute, sell, lease, sublicense, white-label, or create derivative works of the Service or any portion thereof;
• use the Service to build a competing product, train a competing AI model, or benchmark the Service for the purpose of publication;
• circumvent, disable, overload, or interfere with any feature, security mechanism, rate limit, or usage cap;
• introduce malware, viruses, or harmful code; or
• use the Service in a manner that could damage, disable, overburden, or impair our systems or networks.

We may investigate suspected violations and may suspend or terminate your access immediately, without notice, for any conduct we believe violates these Terms or applicable law or that creates risk to PhoneGal, the Service, or any third party.

9. Your Compliance Obligations

You are responsible for your business and your use of the Service. You agree to comply with all federal, state, and local laws and regulations applicable to your business, including consumer-protection, advertising, telecommunications, recording, privacy, and licensing laws. You are solely responsible for: (a) the substantive accuracy of any quotation, appointment confirmation, or commitment communicated by the Service from Customer Content; (b) honoring (or declining) any commitment captured by the Service; (c) any outbound message, call, or transaction triggered by lead information delivered to you; and (d) the conduct of any human employee, contractor, or representative who accesses your PhoneGal account.

10. Our Intellectual Property; Limited License

PhoneGal and our licensors own all right, title, and interest in and to the Service, including all software, source code, models, prompts, configurations, designs, user interfaces, documentation, audio voices, and all related intellectual-property rights worldwide. Subject to your continued compliance with these Terms and timely payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during your paid subscription term, solely for your own internal business purposes. No other rights are granted, expressly or by implication, estoppel, or otherwise. All rights not expressly granted to you are reserved by PhoneGal.

Brand & Trademarks. “PhoneGal,” the PhoneGal logos and glyphs, and all related word marks, designs, and trade dress are trademarks of PhoneGal LLC (collectively, the “PhoneGal Marks”). The PhoneGal Marks are licensed, not assigned, and only to the extent necessary for you to use the Service as expressly permitted by these Terms. You may not use the PhoneGal Marks in any advertising, press release, customer-facing material, domain name, social-media handle, product name, or other public-facing context without our prior written consent, which we may withhold in our sole discretion. You will not register, claim, or attempt to register any trademark, service mark, domain name, or business name that is confusingly similar to any PhoneGal Mark. All goodwill arising from any permitted use of the PhoneGal Marks inures solely to PhoneGal LLC. Any permitted use of the PhoneGal Marks must conform to PhoneGal’s brand guidelines as published or communicated by PhoneGal from time to time, and PhoneGal may, on reasonable notice, audit any use of the PhoneGal Marks. If PhoneGal identifies a use that does not conform, PhoneGal will provide you with written notice and a reasonable period of not less than fifteen (15) business days to cure the non-conforming use, after which PhoneGal may require its correction or discontinuance; the foregoing cure period does not apply where the non-conforming use creates a material risk of harm to PhoneGal, its brand, or any third party, in which case immediate discontinuance may be required.

Feedback. If you submit any suggestions, feature requests, or other feedback about the Service, you grant PhoneGal a perpetual, irrevocable, royalty-free, worldwide, fully-paid license to use, exploit, and incorporate that feedback for any purpose without any obligation to you.

11. Third-Party Services & Subprocessors

The Service depends on third-party providers, including telephony carriers, artificial-intelligence model providers, payment processors, cloud-hosting providers, and analytics providers (collectively, “Subprocessors”). Your use of the Service is also subject to the terms of those Subprocessors as applicable. PhoneGal does not control, and is not responsible for, the acts or omissions of Subprocessors, including any outage, latency, data incident, or change in service. PhoneGal’s sole obligation with respect to a Subprocessor is to use commercially reasonable efforts to maintain service continuity.

12. Service Availability, Support & Beta Features

We will use commercially reasonable efforts to maintain the availability of the Service but do not guarantee any specific level of uptime or response time except as expressly stated in a written service-level agreement signed by an authorized officer of PhoneGal. We may schedule maintenance, downtime, and updates at our discretion. Email support is available at support@phonegal.com on a commercially reasonable best-effort basis.

Beta and pre-release features. From time to time, we may make features labeled as “beta,” “preview,” “early access,” “experimental,” or similar available to you (“Beta Features”). Beta Features are provided “as is” for evaluation purposes only, may be modified or discontinued at any time without notice, may contain defects, and may be subject to additional terms presented at the time of access. You use Beta Features at your own risk. To the maximum extent permitted by law, PhoneGal disclaims all warranties and liability with respect to Beta Features. You agree to treat any non-public information about Beta Features as Confidential Information under Section 14.

13. Termination & Effect

By you. You may cancel your subscription at any time through your dashboard. Cancellation is effective at the end of the then-current billing period; you remain responsible for fees through that date and we will not provide prorated refunds.

By us. We may suspend or terminate your access to the Service immediately, with or without notice, if: (a) you breach these Terms; (b) you fail to pay any fee when due; (c) we are required to do so by law or by a Subprocessor; (d) your use of the Service creates a risk to PhoneGal, the Service, or any third party; or (e) we decide to discontinue all or any portion of the Service.

Effect of termination. Upon termination, your right to access the Service ends immediately. We may delete or de-identify Customer Content and call data after thirty (30) days following termination, except where retention is required by law or by our standard backup cycle. You are responsible for exporting any Customer Content you wish to retain before termination. If a telephone number is provisioned by PhoneGal on your behalf, you may request port-out within thirty (30) days of termination, subject to carrier requirements; thereafter the number may be released. Sections 4 (with respect to fees accrued before termination), 6, 7, 9, 10, 13, 14, 15, 16, 17, 18, 19, 22, and 23 survive termination of these Terms.

14. Confidentiality

Each party may disclose confidential, proprietary, or non-public information to the other in connection with the Service (“Confidential Information”). The receiving party will (a) use Confidential Information only to perform under these Terms, (b) protect Confidential Information with the same degree of care it uses for its own confidential information (and in no event less than reasonable care), and (c) not disclose Confidential Information to third parties except to its employees, contractors, and Subprocessors bound by comparable confidentiality obligations. Confidential Information does not include information that is or becomes publicly known through no fault of the receiving party, was lawfully known to the receiving party prior to disclosure, was independently developed without use of Confidential Information, or is rightfully received from a third party without restriction. The receiving party may disclose Confidential Information to the extent required by law, regulation, or valid legal process, provided that, where legally permitted, it gives the disclosing party prompt notice and reasonable cooperation to seek a protective order.

Duration. The confidentiality obligations in this Section 14 continue during the term of these Terms and for three (3) years after termination; provided that, with respect to any information that constitutes a trade secret under applicable law, the obligations continue for so long as the information retains its status as a trade secret.

15. Disclaimer of Warranties

For purposes of this Section 15 and Section 17, the “PhoneGal Parties” means PhoneGal LLC and its officers, directors, employees, agents, affiliates, licensors, and Subprocessors.

The Service is provided “as is” and “as available,” with all faults and without warranty of any kind.

To the maximum extent permitted by law, the PhoneGal Parties disclaim all warranties, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, reliability, quiet enjoyment, and any warranty arising from course of dealing or trade usage.

Without limiting the foregoing, PhoneGal does not warrant that the Service will be uninterrupted, error-free, secure, free of harmful components, or that any defect will be corrected; that AI-generated responses will be accurate, complete, current, lawful, suitable for any Caller, or free of bias; that the Service will meet your requirements; or that call quality, transcription, voice synthesis, or delivery of notifications will be without delay, loss, or distortion. You acknowledge that you bear the entire risk of your use of the Service.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the foregoing disclaimers apply to the fullest extent permitted by law.

16. Your Indemnification of PhoneGal

You will defend, indemnify, and hold harmless PhoneGal, its officers, directors, employees, agents, affiliates, licensors, and Subprocessors (each, an “Indemnified Party”) from and against any and all third-party claims, demands, actions, investigations, proceedings, losses, damages, judgments, settlements, fines, penalties, and reasonable attorneys’ fees and costs (collectively, “Claims”) arising out of or related to: (a) your use of the Service; (b) any Customer Content; (c) your breach of these Terms or any representation, warranty, or covenant in these Terms; (d) your failure to comply with any law, including call-recording, telemarketing, privacy, advertising, or licensing laws; (e) any commitment, quotation, appointment, or transaction communicated by the Service on the basis of Customer Content; (f) any dispute with a Caller arising out of or related to a call handled by the Service or to lead, appointment, or other information delivered by the Service to you; (g) your use of the PhoneGal Marks outside the scope of the limited license in Section 10; and (h) any tax obligation arising from your use of the Service. We will give you reasonable notice of a Claim and may, at our option, control or participate in its defense; you will not settle any Claim that imposes any obligation on an Indemnified Party or admits fault on its behalf without our prior written consent.

Exclusion. Your indemnification obligation under this Section 16 does not apply to the extent a Claim arises directly from PhoneGal’s gross negligence, fraud, or willful misconduct.

17. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will any PhoneGal Party be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, reputation, or business opportunity, arising out of or related to these Terms or the Service, whether based in contract, tort (including negligence), strict liability, statute, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

In no event will the total aggregate liability of the PhoneGal Parties, taken together, to you for all Claims arising out of or related to these Terms or the Service, exceed the lesser of (a) one hundred U.S. dollars (US$100.00); or (b) the amount actually paid by you to PhoneGal under these Terms during the one (1) calendar month immediately preceding the event first giving rise to the liability.

You acknowledge and agree that the foregoing limitations are an essential basis of the bargain between you and PhoneGal; that without them, the fees charged by PhoneGal would be materially higher; that the allocation of risk reflected by these limitations is reasonable in light of the fees charged; and that these limitations will apply notwithstanding the failure of any limited remedy of its essential purpose. Some jurisdictions do not allow certain limitations of liability; in such jurisdictions, the PhoneGal Parties’ liability is limited to the maximum extent permitted by law.

Carve-outs. The exclusions and limitations on the PhoneGal Parties’ liability in this Section 17 do not apply to PhoneGal’s own (a) gross negligence, fraud, or willful misconduct; or (b) death or bodily injury caused by PhoneGal’s negligence. In addition, nothing in this Section 17 limits (c) your payment obligations under Section 4; (d) your indemnification obligations under Section 16; (e) either party’s liability for breach of the confidentiality obligations in Section 14; (f) either party’s liability for infringement, misappropriation, or violation of the other party’s intellectual-property rights; or (g) any liability that cannot be excluded or limited under applicable law.

18. Dispute Resolution; Binding Arbitration; Class-Action Waiver

Please read this section carefully. It affects your rights and requires that most disputes between you and PhoneGal be resolved by individual binding arbitration, not in court.

Informal resolution. Before initiating any arbitration, you agree to first attempt to resolve any dispute informally by sending a written notice describing the dispute to support@phonegal.com. The parties will then negotiate in good faith for at least sixty (60) days before initiating arbitration.

Binding arbitration. Except as set forth below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and, where applicable, the AAA Consumer Arbitration Rules then in effect. The seat and place of arbitration will be Jefferson County, Kentucky, USA; the arbitration may be conducted in person, by document submission, by telephone, or by videoconference at the arbitrator’s discretion. The arbitrator’s award will be final and binding, and judgment may be entered on the award in any court of competent jurisdiction. The Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., governs the interpretation and enforcement of this arbitration provision.

Mass arbitration. If twenty-five (25) or more demands for arbitration of substantially similar claims are filed against PhoneGal within any sixty (60)-day period by or with the coordinated assistance of the same law firm or group of counsel, the parties agree that the AAA Mass Arbitration Supplementary Rules then in effect will apply and govern filing fees, administration, and procedures. To the extent permitted by, and not inconsistent with, the AAA Mass Arbitration Supplementary Rules and any determination of the AAA Process Arbitrator, the parties further agree to a bellwether process: the first ten (10) demands (selected five by each party) will proceed individually to arbitration, and the remaining demands will be stayed pending the outcome of those bellwether cases; following the bellwether outcomes, the parties will participate in good-faith mediation to attempt to resolve the remaining demands before any further arbitration proceeds. This Mass-Arbitration provision is an essential part of the parties’ agreement to arbitrate and is severable from the rest of Section 18 only to the extent required by applicable law.

Class-action waiver. You and PhoneGal agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative action. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. You and PhoneGal further waive any right to trial by jury.

Exceptions. Either party may bring an individual claim in small-claims court in Jefferson County, Kentucky, so long as it remains in that court and is brought only on an individual basis. Either party may seek injunctive or other equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual-property rights or for breach of confidentiality obligations.

30-Day right to opt out. You may opt out of this arbitration agreement and class-action waiver by sending an email to support@phonegal.com with the subject line “Arbitration Opt-Out” within thirty (30) days of the date you first accept these Terms. Your opt-out notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out. Opting out will not affect any other provision of these Terms.

Severability of arbitration provisions. If any portion of this Section 18 is held unenforceable, the unenforceable portion will be severed and the remainder will continue to apply, provided that if the class-action waiver is held unenforceable as to any claim seeking public injunctive relief or for any other reason, that claim (and only that claim) will proceed in court while all other claims proceed in arbitration.

19. Governing Law & Venue

These Terms are governed by the laws of the Commonwealth of Kentucky, United States of America, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any Dispute not subject to arbitration under Section 18, you and PhoneGal consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Jefferson County, Kentucky.

20. Changes to These Terms

We may modify these Terms at any time by posting the revised version on our website and updating the “Last Updated” date above. If we make a material change, we will provide reasonable advance notice (for example, by email or through the Service) at least fourteen (14) days before the change takes effect, unless a shorter period is required by law or to address a security or legal issue. Your continued use of the Service after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, your sole remedy is to stop using the Service and cancel your subscription before the effective date.

New opt-out window for arbitration changes. If we make a material change to Section 18 (Dispute Resolution; Binding Arbitration; Class-Action Waiver) that, in our reasonable judgment, disadvantages you, you will receive a new thirty (30)-day opportunity to opt out of the arbitration agreement and class-action waiver with respect to that change by following the procedure in Section 18. This new opt-out applies only to the changed provisions; the rest of Section 18 continues to apply.

21. Age Requirement

The Service is not intended for, and may not be used by, individuals under the age of eighteen (18). By using the Service, you represent that you are at least eighteen (18) years of age.

22. General Provisions

Entire agreement. These Terms, together with the Privacy Policy and any order form, plan description, or written agreement signed by an authorized officer of PhoneGal, constitute the entire agreement between you and PhoneGal regarding the Service and supersede all prior or contemporaneous agreements, communications, and proposals.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, severed; the remaining provisions will continue in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms or any rights hereunder, by operation of law or otherwise, without our prior written consent; any unauthorized assignment is void. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.

Force majeure. PhoneGal will not be liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, labor dispute, pandemic, epidemic or other public-health emergency, power or utility failure, internet or telecommunications failure, carrier outage, denial-of-service or other cyberattack, or Subprocessor failure.

Copyright infringement (DMCA). We respect intellectual-property rights and respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“DMCA”). Notices of alleged infringement should be sent to our designated agent at support@phonegal.com with the subject line “DMCA Notice” and must include the elements required by 17 U.S.C. § 512(c)(3), including identification of the copyrighted work, identification of the allegedly infringing material with sufficient detail to locate it, your contact information, a statement of good-faith belief, a statement of accuracy under penalty of perjury, and your physical or electronic signature. We may terminate accounts of users who are determined to be repeat infringers.

Independent contractors. The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, employment, or fiduciary relationship between the parties, except that you have expressly authorized PhoneGal to act as your limited agent for the AI receptionist purposes described in Section 5.

Notices. Notices to you will be sent to the email address on file. Notices to PhoneGal must be sent to support@phonegal.com with a copy by U.S. mail to the address in Section 23.

Electronic acceptance. You agree that electronic acceptance of these Terms (including by clicking “I agree” or by using the Service after notice of these Terms) has the same legal effect as a handwritten signature.

Headings. Headings are for convenience only and do not affect interpretation.

Export & sanctions. You represent that you are not located in, and will not use the Service from, any country subject to comprehensive U.S. trade sanctions and that you are not identified on any U.S. government restricted-party list.

23. Contact Us

If you have questions about these Terms, please contact us: